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Noticeboard

FLU VACCINATIONS:  Please click here for further information about this season's flu vaccinations.

BOGUS PHONE CALLS - Alert from NHS England. Please click here for further information.

New facility available to order repeat prescriptions via the telephone.  For further information, please click here.

Training Closures

The Practice will be closed for training on the following afternoons from 1.00 pm until normal closing time at 6.30pm. If you require information on obtaining medical help when we are closed for training, please click here.

Tue 17 October 2017

Tue 19 December 2017

Tue 16 January 2018

Tue 20 February 2018

Tue 20 March 2018

PRACTICE NEWS


PART TIME MEDICAL SECRETARY

14 hours per week

 

We are a friendly, well established non-dispensing GP practice on the outskirts of Lincoln, looking to appoint a part time Medical Secretary, 14hrs/week over 2 days (Thursday/Friday). This role is part of a job share arrangement and flexibility would be expected to cover sickness and holidays within the team.

 

It is essential that applicants have previous medical secretarial experience including excellent medical audio typing skills and an understanding of medical terminology.

 

It is desirable that applicants have worked in a GP surgery and are familiar with the electronic referral booking system and SystmOne clinical system.

 

Applicants will have excellent communication skills as they will be liaising with staff across organisations at all levels and will be expected to work on their own initiative to tight deadlines.

 

If you are interested in this position, please contact the surgery on 01522 516870 to request an application pack or by email to denise.bluck@nhs.net

 

Closing date: 30 June 2017

 

Proposed Closure of South Park Surgery

This is to advise that after several months of discussion with NHS England and Lincolnshire West Clinical Commissioning Group, we propose to close the branch surgery at South Park. 

We are committed to keeping all that is best and most valued about General Practice whilst maximising the benefits to patients offered by delivering the services from one site. The proposed closure will provide patients with improved access to appointments and the potential to provide a wider range of services. We continue to provide personalised care to meet the particular needs of our local community. This would help to sustain the future viability of the Practice within the changing NHS landscape.

All current clinical, reception and administrative staff will be based at The Heath Surgery.  This will provide efficiency savings and help cope with increasing workloads.  There are no plans for any cuts to existing staff, indeed we are hoping that as we develop services, we will be able to employ additional clinical staff to better meet the needs of the patient population.

The views and thoughts of our patients are very important and before we proceed with this closure proposal we would welcome your feedback and the opportunity to answer any concerns you may have.  You can provide feedback by either:

* Completing the questionnaire online at https://www.surveymonkey.co.uk/r/RV2SGKP

* Drop off the completed form at either surgery and place in the box provided

* Attending one of our ‘drop in’ sessions which will be held at The Priory Centre on Colegrave Street, Lincoln, LN5 8DW, where representatives of the Practice and West Lincolnshire Clinical Commissioning Group will be happy to discuss the proposal and answer any questions that you may have.   Dates for these meetings are as follows:

> Tuesday 4 October 10.00 am – 12.00 noon

> Thursday 6 October 7.00 pm – 9.00 pm

> Tuesday 11 October 1.00 pm – 3.00 pm

Alternatively, you can also speak with the Practice Manager, Denise Bluck, directly at the surgery or write to her with any questions or comments that you may have.  We have also included with this letter information with regards to frequently asked questions, which we hope that you will find useful. 

We would be grateful if you could provide your feedback by no later than 28 October 2016 so that we can consider the proposed closure further.  The final decision regarding the proposal will be made by West Lincolnshire Primary Care Commissioning Committee and will be published in due course.

If you would like further information,  please see our Frequently Asked Questions document below:-

Frequently Asked Questions

Accessible Information Standard

 

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. The Standard requires organisations that provide NHS or adult social care, including GP surgeries, to:

  1.  Ask people if they have any information or communication needs, and find out how to meet their needs
  2. Record those needs clearly and in a set way
  3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
  4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it

Please tell us if you have any specific requirements.  

 

For further information please click here.

 

Steps2Change

Steps2Change Lincolnshire provides non-urgent talking therapies for people experiencing issues with anxiety, depression, stress and help with issues like bereavement or the impact of a traumatic event. For further information, please click here.

MEDIA STATEMENT

10 March 2016

We are aware that a former employee of the Heath Surgery has appeared at Lincoln Crown Court, and has pleaded guilty to fraud. The guilty plea relates directly to a significant fraud carried out against the practice between 1 June 2007 and 1 September 2013. 

The amount of the fraud was in the region of £250k. This has clearly had a significant impact on the practice, both financially - which in turn has impacted on our ability to invest in the practice – and on the morale of the GPs and staff. However, we would like to reassure patients that we are working hard to deal with these impacts, and remain committed to providing a high quality service for all.

The practice is satisfied that justice has been done and that a custodial sentence has been handed down. 

ANONYMISED FIT NOTE DATA

Fit notes are issued to patients by doctors following an assessment of their fitness to work.  The Department of Work and Pensions are currently collecting anonymised fit note data to inform policy development and evaluate the Fit to Work Service.  The data will be published in Spring 2016.  For further information, please click here.

FLU VACCINATIONS

We are expecting our first delivery of flu vaccinations on 14 September 2015, and it is hoped clinics will commence on 15 September 2015. If you are eligible for a flu vaccination, please contact the surgery either by popping in or phoning 01522 516870 to book your appointment.

 

Please note we are only able to vaccinate patients who are eligible for a free flu vaccination. We are not able to offer private flu vaccinations at the surgery.

 

You are eligible for a free flu vaccination if you fall into one of the following categories:-

  • Aged 65 years of age or over
  • Aged 2, 3 or 4 on 1 September 2015
  • Pregnant
  • Have certain medical conditions:-
    • Chronic long term respiratory disease, such as asthma (that requires inhaled or tablet steroid treatment or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD) or bronchitis
    • Chronic heart disease, such as heart failure
    • Chronic kidney disease
    • Chronic liver disease, such as hepatitis
    • Chronic neurological conditions, such as Parkinson’s disease or motor neurone disease
    • Diabetes
    • Problems with your spleen for example, sickle cell disease, or if you have had your spleen removed or a weakened immune system due to conditions such as HIV and AIDS, or as a result of medication such as steroid tablets or chemotherapy
    • Resident in a long stay residential care home or other long stay care facility
    • Receive carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
    • Are a healthcare worker with direct patient contact or social care worker.

PNEUMOCOCCAL VACCINATIONS

If you are aged 65 and over and haven’t yet had a pneumococcal vaccination and would like to have one, this can be given at the same time as your flu vaccination. Please ensure you book a double appointment if you require both vaccinations.

 

NAMED GP

All patients at the surgery have now been allocated a named GP. Please ask at reception for details of your named GP. Having a named GP does not limit you to only being able to see the one GP.

 

COMMUNITY EVENT 

We are planning on holding a community event on Saturday 24 October at Bracebridge Heath Village Hall, 10.00 am – 2.00 pm, where we will be able to update you on current local services. We plan to have several stalls allocated to local charities/non-profit services which provide support to people in the local area. Please come along and join us. 

 

NON-NHS WORK

Doctors have many requests to complete/provide information which falls outside of NHS work. Time spent completing forms and preparing reports takes the GP away from the medical care of their patients. The GPs have a very heavy workload and paperwork takes up an increasing amount of their time, Please allow up to 2 weeks for doctors to process requests for this type of information.

 

APPOINTMENT TIMES

 The doctors make every effort to keep to allocated appointment times but due to unforeseen circumstances, doctors can occasionally run late. These are some of the reasons that can cause the doctor to run late:-

    • Emergency situation arising from A&E/Hospital
    • Paramedic request to speak to GP
    • Emergency presentation at reception
    • Patient attending with multiple problems
    • Urgent results phoned/faxed through
    • Phone call from Coroner to speak to the GP                                                                

 If you feel you need you have more than one problem you would like to discuss with the doctor, please request a double appointment and we will do our best to accommodate the request.

THE ROLE OF THE NURSE PRESCRIBER

Our Nurse Prescriber CAN:

 

In addition to general nursing duties, give advice, treat adults and children over the age of five years and can prescribe for:

 

Minor Ailments:

Coughs; colds; chest infections; hay fever

Exacerbation of asthma; Chronic Bronchitis

Pyrexia (temperature symptoms)

Stomach ache; vomiting; diarrhoea; constipation

Minor ear/nose/ throat infections; eye infections

Headache/Migraine

 

Genito-urinary problems:

Urine infections (male and female)

Thrush; vaginal discharge Symptoms

Menstrual problems

Pill checks

 

Skin complaints:

Eczema/Dermatitis/Psoriasis/ acne/ impetigo/ fungal infections.

Rashes

Sunburn

Insect bites

Scabies & head lice

Minor allergic reactions

 

Musculoskeletal:

Sprains/ strains

First presentation back pain/Ankle/Knee pain

Minor head injury (bumps to the head)

 

Our Nurse Prescriber CANNOT:

 

Issue sick notes

Perform chronic disease management unless Practice Nurse is not available

Perform wound management other than simple dressing when Practice Nurse/Health Care Assistant not available

Treat for mental health issues

 

NB: breast lumps, testicular lumps / swelling and moles are likely to be referred on to the GP for further assessment and therefore unless it is an emergency, please avoid booking with the Nurse Prescriber

_________________________________________________________________

BOGUS PHONE CALLS

The surgery has received the following message from NHS England:-

“Please be aware that some of your patients may receive a phone call from 0203 0048987 claiming to be joint care specialists working on behalf of your surgery.  The patient may be asked for some medical details and what medication they are currently receiving and that they could get a larger supply from this company.  The patient may also be asked to give their card details over the telephone”.

Please do not provide any information of this nature to anyone over the telephone as the call is bogus. We do not have joint care specialists working on behalf of the surgery.

 

FRIENDS AND FAMILY TEST

 

Would you recommend the surgery to your family and friends?  Please click here to take our short survey.

 

 

EBOLA IN WEST AFRICA

 

For the latest advice from Public Health, England, please click here.

 

PATIENT ONLINE ACCESS TO APPOINTMENTS, PRESCRIPTIONS AND PARTS OF CLINICAL RECORD - STATEMENT OF INTENT

 

There are new contractual requirements from 1 April 2014 for all NHS General Practices to offer and promote;  

·         Patient on-line access to appointments

·         Patient on-line access to prescriptions

·         Patient on-line access to certain parts of their medical record

The practice must also;

·         Transfer relevant information to a patient’s Summary Care Record (SCR)

·         Transfer a patient’s record electronically between practices when patients register or deregister (GP2GP)

The practice currently offers the following to patients;

·         On-line appointments

·         On-line access to repeat prescriptions

To gain access to these services please ask one of our reception team for more details.

The practice also;

·         Transfers relevant information to a patient’s Summary Care Record (SCR)

·         Transfers patient’s records electronically between practices when patients register or deregister (GP2GP)

By 31 March 2015 the practice intends to make available to all patients;

·         Patient on-line access to certain parts of their medical records

 

 

If you would like to provide any feedback to the practice, regarding any of the above items or would like any further information, please speak to a member of our reception team.

 

 

RISK PROFILING - How your NHS records are used

 

This practice is taking part in a new NHS service that helps your family doctor (GP)to spot whether you need more help to manage your health.  The service is called "risk profiling".

 

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihoodof a possible future hospital admission.  The clinical team at the surgery will use the information to help you get early care and treatment where needed. 

 

The information will be seen only by qualified health workers involved in your care.  NHS security systems will protect your healthinformation and patient confidentiality at all times.

 

 

REPEAT PRESCRIPTIONS - NEW TELEPHONE ORDERING FACILITY

   

The Practice is pleased to announce that we are now able to offer the additional service of ordering repeat prescriptions over the telephone.

 

Please contact the Surgery on 01522 516870 and select option 5.   This will direct you to an answer phone facility where you will be requested to leave your name, date of birth, medication required and location the prescription is to be collected from.

 

If you place your order before 12.30pm, the prescription will be ready in

2 working days, if the order is placed after 12.30pm, the prescription will be ready in 3 working days.

 

 

DR BARATHI RAVIKUMAR

It is with regret that we have to inform you that Dr Barathi Ravikumar, a partner at the Heath Surgery, Bracebridge Heath, Lincoln has been fatally injured in an accident while on holiday with her family.

 

Dr Ravikumar joined the practice in 2011 and became a partner in 2012.  During her short time with the practice she was passionate about making a difference to healthcare in Lincolnshire and specialised in working with Looked After Children.  Dr Ravikumar will  be sorely missed and leaves behind a husband and two children.

 

Dr Mohammed Zubair Qureshi, Dr Ashfaq Qureshi and Dr Rama Srinivasan, partners at the Heath Practice said:  "It is with great sadness and shock that our Practice has learned of the tragic death of Dr Barathi Ravikumar, a hardworking and dedicated GP.  She always worked in the best interests of patients and was a wonderful colleague and friend for over 3 years.  She will be greatly missed by us and all our sincere thoughts and condolences are with her family and friends at this very sad time".

 

Lincolnshire West CCG and NHS England have been saddened by the news and their thoughts go to the family at this time.  The CCG and NHS England will work very closely with patients and staff at the practice and offer them any support that they need.   They have asked that the privacy of the family and practice staff is respected during this difficult time.

 

The practice would like to say thank you for all the kind messages and support we have received during this difficult time.

 



 
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