The Heath Surgery Tel: 01522 516870

Friends & Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

We collect your Friends and Family responses via Microsoft Forms. Patients are sent text messages with a URL to our FFT Form. You can submit your responses by using the QR code below. This is also displayed in the Practice Waiting Room.

  • In June 2024, we received 42 responses. 81% said that the service received had been good or very good. 
  • In May 2024, we received 25 responses. 92% said that the service received had been good or very good. 
  • In April 2024, we received 68 responses. 89% said that the service received had been good or very good. 
  • In March 2024, we received 62 responses.  94% said that the service received had been good or very good. 
  • In February 2024, we received 64 responses.  86% said that the service received had been good or very good. 
  • In January 2024, we received 79 responses. 86% said that the service received had been good or very good.
  • In December 2023, we received 54 responses. 92% said that the service received had been good or very good.