The Heath Surgery Tel: 01522 516870

The majority of our appointments are ten minutes’ duration. We ask that you try to observe the “one appointment, one problem” ethos. We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.  If you do have more than one problem, please ask for a double appointment.

Your appointment is for you only.  Please do not ask the doctor to deal with the problems of a child or other relative in the same appointment slot.  Please make a separate appointment for your child/relative if they need to be seen as well.


Extended Access Appointments

The Heath Practice is pleased to be able to offer our patients access to routine
appointments at evenings and weekends.

The new service is part of an extended access service which has been
commissioned by NHS Lincolnshire West Clinical Commissioning Group.

The appointments will also be available on bank holidays and across the Easter,
Christmas and New Year periods.

Extended hours appointments are for pre-bookable non-urgent appointments.
Examples of these include chronic illness, asthma checks and medicines reviews.

The service is being delivered by a federation of GP practices in the area. If a patient
wishes to attend an extended hours appointment, they may need to travel to another
local GP practice and may not necessarily see their own GP.

In our locality, appointments are available between 6.30 pm and 8.00 pm Monday to
Friday, and 9.00 am to 10.00 am on Saturdays and Sundays. There are also a
number of additional appointments being made available during core hours (8.00 am
to 6.30 pm Monday to Friday)

To arrange an appointment or for more information on when and where
appointments are available, speak to the practice receptionist.


 

To see a doctor of your choice it is advisable to ring in advance. Routine appointments can be made up to 4 weeks ahead.
Please give full details to the receptionist and she will contact the Duty Doctor accordingly. If for any reason you are unable to contact the surgery or Doctor and the emergency persists, please ring 999 without delay.
Please call in to the surgery or ring after 10.30am to enquire about your test results as our reception staff will have more time to deal with your request after this time. Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results. When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Where appropriate, urgent appointments will be offered with the Duty Doctor for that day.
To speak to your Doctor or Nurse on the telephone please ring the surgery on the main surgery number and let the receptionist know you wish to speak with your Doctor or Nurse. The receptionist will let you know if the Doctor is available or whether they will call you back.
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