The Heath Surgery Tel: 01522 516870

Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

We collect your Friends and Family responses via Microsoft Forms. Patients are sent text messages with a URL to our FFT Form. You can submit your responses by using the QR code below. This is also displayed in the Practice Waiting Room.

  • In February 2024, we received 64 responses.  86% said that the service received had been good or very good. 
  • In January 2024, we received 79 responses. 86% said that the service received had been good or very good.
  • In December 2023, we received 54 responses. 92% said that the service received had been good or very good.

 

qr code for friends and family test